Job Overview
[Melbourne] Warehouse Operation Manager
OVERALL SCOPE OF THE ORGANISATION
Our client is a global ICT company offering a variety of ICT services based on its vast experience and accumulated technological capabilities, as well as its excellent partnerships and human resources all over the world.
They were incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems.
They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution called “Cello”. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.
Our client is newly established in 2014 based on Parramatta CBD. They provide quality and sophisticated logistics service to our value customers using “Cello” system.
BROAD SCOPE
Operation manager shall ensure smooth operation of various processes and optimize established levels of business performance objectives, service, productivity and quality, also is responsible to prepare contracts, innovation activity, managing KPI
ESSENTIAL DUTIES / RESPONSIBILITIES
<Operation Management>
- Mainly focus on and manage key issues from 3PLs covering Inbound, Warehousing, Local Distribution
- Inventory management
- GR and GI process management
- Review and audit the operation processes
- Follow up on operational issues and communicate with related parties to meet KPIs
- Report and visualize warehouse operation status to SEAU/SDSAU
<Management of KPI>
- Maintain positive levels of KPI with vendor management
- Report KPI Analysis and evaluation
- Find out root causes/action plan/improvement schedule/tracking result with vendor
<Reporting>
- Regular/ad-hoc reporting to MD
- Regular/ad-hoc reporting with operations
<Meeting with customer and service provider>
- Regular/ ad-hoc Meeting with Customer and Service Provider
REQUIREMENTS
- This role should cover and manage all operation matters and issues in relation to Inbound, Warehousing and Outbound
- As a 4PL and/or 3PL, this role doesn’t need to involve with actual operation but should be able to monitor and manage LSPs to meet the KPI agreed.
EDUCATION / QUALIFICATION
- Bachelor’s degree
- Residence Visa or Citizen
EXPERIENCE:
- At least 5 years of experience in business context
- Logistics/warehouse operation experience is required
SKILLS:
- Excellent written and verbal communication skills; ability to communicate effectively
- Excellent customer service skills and interpersonal skills
- Experience with management of KPI and process improvement with demonstrable problem-solving skills and analytical skills
- IT/Network understanding is advantageous, but not essential
ETC:
- Time Management (Commitment)
- Communication Skills
- Being responsible and reliable (Very Important)
- Strategic Thinking, Planning and Execution
- Well Organized Reporting Skills
- Team Structuring and Capability of Team Leading